Terms of Service
Last Updated: May 27, 2026
Welcome to East Coast Courier. By accessing or using our website (eastcoastcourier.com) and our courier services, you agree to be bound by the following terms and conditions (the “Terms”). Please read them carefully. If you do not agree to all of these Terms, you may not use the Site or our services.
Services Offered
East Coast Courier provides shipping and logistics services, including ground shipping, air express, warehousing, and cross‑border delivery between the United States, Canada, and Mexico. A description of each service and its typical transit times is available on our Services pages.
User Accounts & Accuracy of Information
To place an order or obtain a quote, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must provide accurate, current, and complete information when creating your account or placing an order.
Quotes, Orders & Payments
All quotes are estimates based on the information you provide. Final rates may be adjusted if the actual weight, dimensions, or destination differ from the information given at the time of the quote. Payment is due at the time of service unless you have been extended credit terms. We accept credit cards, ACH, and net terms for qualifying business accounts. All fees are in US dollars unless otherwise stated.
Cargo Protection & Limitation of Liability
Our cargo protection (insurance) is available for an additional fee. If you do not purchase cargo protection, our liability is limited to $2.00 per pound of the shipment’s weight, with a maximum liability of $100 per shipment. We are not responsible for loss or damage caused by improper packaging, acts of nature, civil unrest, or events beyond our reasonable control. Claims for loss or damage must be submitted in writing within 7 days of the delivery date and must include supporting documentation.
Prohibited Items
The following items are strictly prohibited from being shipped through our services. Any shipment containing prohibited items will be rejected, and the shipper may be subject to legal action and forfeiture of all shipping charges.
- Hazardous materials (e.g., explosives, flammable liquids, gases, corrosives, oxidizers)[reference:2]
- Firearms, ammunition, weapons, or any parts thereof
- Illegal drugs, narcotics, or drug paraphernalia
- Live animals or plants protected by international treaty
- Bank bills, currency, coins, or monetary instruments of any kind[reference:3]
- Hazardous waste or materials intended for disposal[reference:4]
- Articles of exceptional value (e.g., artwork, antiques, precious stones or metals) without prior written approval
- Fireworks or any other explosive materials[reference:5]
- Any item that is prohibited by law in the origin or destination country.
Customs & Cross‑Border Shipping
For cross‑border shipments, the shipper is responsible for providing accurate customs documentation and for paying all applicable duties, taxes, and fees. East Coast Courier acts as your customs broker only when you engage our Cross‑Border service. You agree to indemnify and hold us harmless from any fines, penalties, or delays caused by inaccurate or incomplete customs declarations.
Delays & Force Majeure
We strive to meet our quoted delivery times, but we are not liable for delays caused by weather, customs holds, mechanical issues, strikes, pandemics, or other events beyond our reasonable control (“Force Majeure”). In the event of a Force Majeure, our sole obligation is to make reasonable efforts to deliver your shipment as soon as practicable.
Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of East Coast Courier or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
Governing Law & Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of the Site or services shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in [Your City, State], and judgment on the arbitration award may be entered in any court having jurisdiction thereof.
Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.
Contact Information
If you have any questions about these Terms, please contact us at legal@eastcoastcourier.com or through our Contact page.